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88KETO Frequently asked questions


Why is your ice cream are harder than usual ice cream?

Our KETOCOCO non-dairy range may be firmer than regular store ice cream because it does not contain anti-freeze or artificial flavouring the form of essence of which anti-freeze is a common component. KETOCOCO non-dairy is 100% natural. In order to fully enjoy the natural creamy texture of KETOCOCO non-dairy, just leave it outside the freezer for about 4-5 mins before serving.


What does Net Carbs means?

The term "Net Carbs" simply refers to carbs that are absorbed by the body. To calculate the net carbs in whole foods, subtract the fiber from the total number of carbs. To calculate the net carbs in processed foods, subtract the fiber and a portion of the sugar alcohols (sugar substitute such as Xylitol or Erythritol)


Why do you claim your products are KETO friendly but there is sugar in it? What is sugar substitute in the label? Is it artificial sugar? 

A KETO diet does not mean no sugar or no carbs, it only means limiting your carb intake (of which most sugars are carbs) so that your body can maintain a state of KETOSIS. 

KETOSIS is a metabolic state in which fat provides most of the fuel for the body, and as such when starved of its regular intake of carbs, the body turns to fat stored in the body for its fuel instead. Our entire KETOCOCO range is either LOW-sugar or ZERO-sugar as well as being LOW-Carb, thus being friendly to a KETO diet.

A sugar substitute is a food additive that provides a sweet taste like sugar while containing significantly less food energy than sugar-based sweeteners, making it a ZERO-calorie or LOW-calorie sweetener.

We use several types of sugar substitutes in KETOCOCO including the common sugar alcohols (which is NOT the same alcohol as in ARAK or Liquor, just the chemical bonding structure) Xylitol, Erythritol, Sucralose and also Monk Fruit Extract.

For example: Organic Xylitol is widely used throughout the food and beverage industry as a LOW-calories sweetener. Xylitol is said to have virtually no after- taste, with 2.4 calories per gram compared to 4 calories per gram in white sugar. Xylitol occurs naturally in many fruits and vegetables. It is also commercially produced from birch bark and corn cob for use as a sweetener.


What is "added sugar" in your Nutrition Facts?

We sweeten our KETOCOCO using only natural ingredients such as Coconut Nectar that is full of vitamins and minerals because it blends perfectly with our pure coconut ice cream base and being of coconut origin, enhances the taste dramatically.

Coconut nectar with a LOW Glycemic Index of just 35-40 depending on the processing, is considered to be a LOW GI food unlike white sugar with a GI of 70.

LOW GI foods are claimed to decrease risk of developing diabetes, cancer and cardiovascular disease. 


What is white lumpy stuff in bottom of ice cream?

This is all small batch handmade ice cream. One of the ingredients Xanthan Gum, when melted dissolves into the mix and is no longer visible but occasionally it may coagulate after freezing within the mix and this may show up as small white clumps. It is a natural product and is perfectly safe to consume


Why is my ice cream no longer smooth or creamy after taking it out of the freezer several times?

Any ice cream's perceived level of smoothness is dictated by the way fat, water and air are bind together in the ice cream. Every time you take it out of the freezer, the ice cream melts, and these particles and molecules break down, and the ice cream will start to lose its smoothness.

3 times is the limit at which your ice cream should be taken out of the freezer after which it will start to become icy.



What is Xanthan Gum in your ice cream? 

Our KETOCOCO contain less than 1g of Xanthan gum in a pint. Xanthan Gum is common in gluten free baking to replicate the action of gluten in recipes. However, adding it to ice cream produces a smoother texture by preventing the formation of large ice crystals. Smooth ice cream made with Xanthan Gum tastes high in fat, but does not require heavy cream.

This natural product results from the fermentation of sugars in corn starch, making it ideal for those allergic or intolerant to gluten or wheat. 



What is Hydrogenated vegetable oils?

Hydrogenation is a chemical process whereby hydrogen is used to convert liquid vegetable oil (e.g. sunflower oil, palm oil, sesame seed oil etc) into solid fat. Partially hydrogenated oils, such as shortening and soft margarine, are semi-soft and contain trans fat. Fully hydrogenated oils on the other hand, are firmer, and don't contain any trans fat. Our hydrogenated vegetable oil also does not contain stearic acid, a typical byproduct created during the hydrogenation process and as such is an ideal replacement for milk solids traditionally used for ice cream production.


What is Vegetable Derived Heavy Cream?

Vegetable cream is a dairy-free whipping cream from a liquid oil-in-water emulsion, which can be whipped into a stable form. It typically contains vegetable fat, lactose-free milk proteins, sugar free sweeteners, water, emulsifiers and stabilisers.


What is LAKANTO? 

LAKANTO is a brandname for an Erythritol-based Monk Fruit (Luo Han Guo) sweetener. It has a 1 for 1 sweetness profile compared to Sucrose, so is a perfect replacement for table sugar. 

LAKANTO costs 40 (forty) times as much as regular sugar but has zero calories and zero net carbs.



Your ZERO is advertised as no added sugar, yet it still tastes sweet, as if it was full of sugar? Why is this so?

We do not add any sugar of any kind into ZERO. We use a sweetener called LAKANTO, which is blend of Erythritol and Monk fruits extract, which delivers a 1 to 1 sweetness profile to sucrose, or pure sugar. With up to 100g of LAKANTO in each ZERO tub depending on the flavour, ZERO will taste as sweet as any regular ice cream, but without the health risks associated with real sugar


Is KETOCOCO suitable for diabetics?

Yes, We use Monk Fruit extract (LAKANTO) for our KETOCOCO ZERO range. It is suitable for strict KETO diet, and safe for diabetic patients, as it does not raise insulin levels. Net carbs per servings of KETOCOCO ZERO only 3g.

Our KETOCOCO original range it has only 10.7g of coconut nectar and net carbs of 18g- 27g for the entire 1 pint, which means per serving (70ml) there is only 1.5g of coconut nectar and net carbs of 4.5g.

  • According to diabetes.org.uk, adult diabetes patient recommended daily amount is 30g 
  • According to diabetesforecast.org,  A good starting place for people with diabetes is to have roughly 45 to 60 grams of carbs per meal and 15 to 30 grams for snacks.

Our KETOCOCO original non-dairy range net carbs is only 18g - 27g per pint. Hence you are safe to enjoy our guilt-free ice cream. 



Is KETOCOCO halal?

Although the product itself has not been certified HALAL yet, KETOCOCO non-dairy is 100% vegan and all of our ingredients are HALAL-certified, as well as being fully natural and organic.



What are your delivery timings and fees?

We do deliveries on Weekdays (Monday - Friday) anytime within 10am - 6pm!

We are also open on Saturdays from 12pm - 5pm!

For Sundays and other public holidays, we are usually not open for pick ups and deliveries but we can accomodate to your needs as we know ice creams are a necessity :) so do Whatsapp us at +6014 628 1526 or PM us on our official IG and FB page @88keto to order for a pick up or delivery :)

For all orders, we charge by distance. Please enter your shipping address in checkout to calculate the rates.

Note that this means that we, unfortunately, cannot deliver to anyone more than 50KM away, we apologize for any inconveniences caused.



Can I pay cash on delivery?

All payments are handled online.



Can I cancel my order?

Yes you can 24 hours before the order is due to be delivered. Kindly refer to our Refund Policy.



If you need further assistance, please contact us at team@88keto.com

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