REFUND POLICY

If you encounter any issues with your order, please call us at +60 126820681 or email us at [email protected] within 24 hours of your pick up or delivery. We are available every Monday – Saturday, 10am – 6pm. 

Order Cancellation Policy

We DO NOT accept any cancellation of our ice cream and bread because of the nature of our business due our quality and freshness assurance.

Missed Delivery

If 88KETO or our delivery partner fails to complete the order, 88KETO will reschedule the delivery of your order at no additional cost. 

Wrong or Defective Products

If the wrong item or a defective product is delivered to you, 88KETO will redeliver the item to you at no additional cost on the following day.

Any exchange is subject to a mandatory review and investigation process by our management team. The products should also remain the same way as delivered. Kindly provide us with several pictures as evidence via email: [email protected] or message us at +60 1116115066

88KETO reserves the right to review any request for refund, cancellation of order and amend the terms and conditions governing our refund policy from time to time.

Order Incomplete

If your order is missing any items, 88KETO will deliver the missing item to you at no additional cost on the same day or following day. 

Changes To This Statement

Please note that this Policy and the price list may be subject to modifications and change without notice.

Disclaimer

88KETO reserves the right to post photographs/ images of any of our work on our website and other social media sites (with the exception of images showing the faces of customers without their prior written permission).